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This tool allows for a comprehensive diagnosis of the processes and phenomena occurring in the company by creating an overall picture of the organization and highlighting those weak spots which need improvement. It helps define remedies to improve efficiency at all levels in the organization.
Uses:
- to define existing problems, locate them within the company's structure, its operating processes and individual positions;
- to identify opportunities and ways of improving efficiency at different levels in the organization;
- to provide a basis for improving and day-to-day sharing of information between departments (no "missing pieces");
- to identify areas in which goals are not achieved, to understand the reasons;
- obtain feedback on the achievement of goals;
- define internal clients for each department;
- provide a basis for a Human Resources Management system.
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